Terms of Service

1. About These Terms

These Terms of Service apply to the use of the CoreVative website and, where incorporated into an agreement, to services supplied by CoreVative.

For these terms, ‘we’, ‘us’, and ‘our’ refer to CoreVative, and ‘you’ and ‘your’ refer to the person or business using the website or engaging our services.

Legal business name: CoreVative.

Business address: Dhaka, Bangladesh.

Contact: hello@corevative.com.

A proposal or signed service agreement may contain additional terms for a specific project. If documents conflict, the order of precedence should be expressly stated in the applicable signed agreement. Mandatory legal rights continue to apply regardless of that order.

2. Eligibility and Business Engagements

Our services are primarily designed for business customers, including plumbing businesses and related service providers.

Before accepting an engagement, we may request reasonable information about the client, its business, its project requirements, and its authority to enter into the agreement.

If a client contracts with us as an individual consumer rather than for business purposes, mandatory consumer rights may apply. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.

The applicable terms and cancellation rights depend on the actual contracting parties, the nature of the service, the place of establishment, and the applicable law.

3. Services We Provide

Depending on the agreed scope, CoreVative may provide:

• Website design and development.
• Website redesign and technical improvements.
• Landing pages and conversion-focused page structures.
• Local search optimisation.
• Google Business Profile support.
• Content structure and service-area pages.
• Paid advertising campaign setup and management.
• Analytics and conversion tracking.
• Review request workflow implementation.
• Website maintenance.
• Digital strategy and reporting.
• Other related digital services agreed in writing.

The exact deliverables, exclusions, fees, milestones, and timeline will be described in the relevant proposal or statement of work.

We do not automatically include every service in every package.

Work outside the agreed scope may require a separate quotation, revised timeline, and written approval.

4. Proposals and Contract Formation

Before a project begins, we will ordinarily provide a proposal, quotation, or written scope describing the principal deliverables, fees, payment arrangements, and expected timeline.

A contract is formed when the parties accept the proposal or service agreement using the agreed method.

We may require a deposit or initial payment before scheduling or beginning work. The amount and due date will be specified in the proposal.

An enquiry, discovery call, or website review does not itself create an obligation to purchase services.

Any material changes to the agreed scope should be documented in writing.

5. Client Responsibilities

To deliver work effectively, you agree to:

1. Provide accurate business information and project requirements.
2. Supply the content, images, credentials, and materials you are responsible for providing.
3. Ensure you have the necessary rights and permissions to use supplied materials.
4. Provide timely feedback and approvals.
5. Review deliverables carefully and identify material issues within the agreed review period.
6. Maintain appropriate access to your domain, hosting, business accounts, and third-party platforms.
7. Ensure your own business services, advertising claims, qualifications, licences, and customer practices comply with applicable law.
8. Obtain any customer permissions or consents that you are responsible for obtaining.
9. Make payments according to the agreed schedule.
10. Notify us of changes that may affect the project.

Delays in receiving required content, approvals, access, or payments may affect delivery dates.

Where a delay is caused by missing client input, we will communicate its practical effect on the schedule and any reasonable additional costs before proceeding with material additional work.

6. Scope Changes and Additional Work

The agreed proposal defines the work included in the project.

Additional pages, features, integrations, revisions, copywriting, campaigns, translations, migrations, or other work outside that scope may require additional fees.

We will explain the requested change, its expected cost, and its likely effect on the timeline before undertaking material additional work.

Unless otherwise agreed in writing, work outside the approved scope is not included in the original project fee.

We will not treat an unapproved additional fee as automatically payable merely because we recommend an improvement.

7. Project Timeline and Delivery

Any estimated project timeline is based on the agreed scope, the timely receipt of required materials, and the availability of necessary third-party systems.

We will make reasonable efforts to meet agreed milestones and communicate material delays.

A delivery estimate is not an unconditional guarantee unless an express written agreement states otherwise.

Third-party approval processes, platform outages, domain or hosting problems, delayed client feedback, and changes to scope may affect delivery.

If a delay materially affects an agreed milestone, we will discuss a reasonable revised plan.

8. Fees, Invoices, and Payment

All fees, currency, taxes, deposits, payment milestones, and payment deadlines will be stated in the applicable proposal or service agreement.

Unless the proposal states otherwise:

• A project deposit may be required before work begins.
• Milestone payments are due according to the agreed schedule.
• Final project payments are due according to the agreed invoice terms.
• Monthly service fees are payable in advance for the relevant service period.
• Advertising spend, hosting, domain registration, premium software, stock assets, third-party subscriptions, and other external charges are excluded unless explicitly included in the proposal.
• Bank transfer, card processing, currency conversion, and other payment-related fees will be disclosed where applicable.

Invoices must be paid by the stated due date.

If you dispute an invoice in good faith, please contact us promptly, identify the disputed amount and reason, and pay any undisputed amount when due, subject to applicable law and the agreement.

We will not impose an undisclosed fee or retroactively change an agreed price.

9. Late Payments and Suspension

If an invoice remains unpaid after its due date, we may contact you to request payment and clarify any dispute.

Where permitted by applicable law and the agreement, we may charge lawful interest or reasonable recovery costs for overdue payments.

Any applicable interest rate, recovery charge, or contractual fee must be expressly stated in the relevant agreement or otherwise permitted by law. We do not impose arbitrary or undisclosed penalties.

If a material payment default continues after reasonable written notice and an opportunity to resolve the issue, we may suspend affected services where contractually and legally permitted.

Before suspension, we will explain the outstanding amount, the intended action, and any reasonable steps required to restore the service.

Suspension will not be used to avoid our own contractual obligations or remove rights that the client has under applicable law.

The consequences of suspension for hosting, maintenance, advertising, or other third-party services depend on the relevant agreement and provider terms.

10. Recurring Services and Cancellation

Recurring services, such as website maintenance, ongoing SEO, and digital management, will be governed by the billing cycle, service scope, minimum term if any, and cancellation arrangements stated in the relevant agreement.

Unless a signed agreement states otherwise and the arrangement is lawful, ongoing services continue according to the agreed billing cycle until cancelled in accordance with the contract.

The applicable agreement must specify:

• The billing frequency.
• Any minimum commitment.
• The notice period.
• The method for giving notice.
• The date on which services end.
• Any applicable final invoice or accrued fees.

We will not impose an undisclosed minimum term or an automatic renewal condition that was not properly disclosed and agreed.

Where consumer subscription rules apply, we will comply with the relevant information, reminder, cancellation, and other legal requirements.

Cancelling a recurring service does not automatically cancel outstanding project invoices or third-party contracts entered into separately.

The client remains responsible for any lawful charges incurred before the effective cancellation date.

11. Refunds and Early Termination

Refunds, cancellations, and payments following early termination are governed by the applicable service agreement, the Refund Policy published on our website, and mandatory law.

Where a project is cancelled after work has begun, the parties will assess the work completed, approved third-party commitments, applicable contractual payment milestones, and any refund or cancellation rights.

We will not retain money that must lawfully be refunded or impose a cancellation charge prohibited by applicable law.

For recurring services, the effective cancellation date and any final charges will be determined by the applicable agreement and legal requirements.

Please refer to our Refund Policy for the detailed process.

12. Intellectual Property

Each party retains ownership of intellectual property it owned before the engagement or developed independently of the engagement.

The client is responsible for ensuring it has permission to provide any images, text, logos, fonts, videos, trademarks, and other materials supplied to CoreVative.

Unless the applicable proposal states otherwise:

• We retain ownership of our pre-existing tools, reusable components, methods, templates, frameworks, and general know-how.
• Third-party software, fonts, themes, plugins, stock images, and other licensed assets remain subject to their respective licence terms.
• Ownership or licence rights in bespoke deliverables created specifically for a client will be described in the applicable agreement.
• Where transfer of ownership is agreed, that transfer may be conditional on payment of the applicable fees in full, to the extent permitted by law.
• Until the agreed payment conditions are satisfied, the client receives only the limited rights expressly granted in the applicable agreement.
• We will not transfer third-party rights that we do not own or have authority to transfer.

The client should confirm that any requested use of third-party assets is compatible with the relevant licence.

13. Portfolio and Publicity

We may wish to display completed work in our portfolio or describe a project as an example of our services.

We will obtain appropriate permission before publishing confidential client information, non-public project materials, identifiable client endorsements, or materials where permission is required.

Unless the applicable agreement states otherwise, we will not publish confidential business information or imply that a client endorses CoreVative without permission.

The client may request that agreed confidentiality restrictions be documented in writing.

14. Hosting, Domains, and Third-Party Services

Websites may depend on hosting providers, domain registrars, content management systems, plugins, payment processors, analytics platforms, advertising platforms, and other third-party services.

Unless explicitly included in the proposal, the client is responsible for purchasing and maintaining its own domain names, hosting accounts, third-party subscriptions, and advertising budgets.

Third-party services are governed by their own terms and availability.

We will take reasonable care when selecting and configuring third-party services within our scope, but we cannot guarantee uninterrupted availability of systems operated independently by other providers.

Where possible, clients should retain appropriate ownership or administrative control over their domain, hosting, and core business accounts.

15. SEO, Advertising, and Results

Digital marketing outcomes depend on many factors, including competition, search engine changes, location, market demand, budget, customer behaviour, website quality, business reputation, and the client's operational capacity.

We may improve website structure, local SEO foundations, content relevance, landing pages, advertising campaigns, analytics, and conversion journeys.

However:

• We do not guarantee first-page search rankings.
• We do not guarantee a specific number of calls, enquiries, customers, or sales.
• We do not guarantee a particular revenue increase or return on advertising spend.
• We cannot control search engine algorithms or third-party platform decisions.
• We cannot guarantee approval or continued access to third-party accounts.
• Advertising spend is separate from management fees unless explicitly stated otherwise.
• Forecasts and estimates are planning tools, not guaranteed outcomes.

We will describe the work included in our service and report on agreed indicators where suitable data is available.

16. Client Data and Confidentiality

Each party must handle confidential information received from the other responsibly and use it only for the purposes of the engagement, subject to applicable law and any separate confidentiality agreement.

Confidential information does not include information that is already public through no breach of confidentiality, was lawfully known before disclosure, was independently developed, or must be disclosed by law.

Where CoreVative processes personal data on a client's behalf, the parties will determine whether a data-processing agreement or additional safeguards are required.

The client remains responsible for determining the lawful purposes of processing its customers' personal information and for providing any notices or obtaining any permissions that are its responsibility.

We will not use client customer data for unrelated purposes without a lawful basis and appropriate authority.

17. Acceptable Use and Client Conduct

Clients must not ask us to create or operate digital content or systems intended to facilitate unlawful activity, fraud, deceptive advertising, impersonation, malware distribution, unauthorised access, fake reviews, or other prohibited conduct.

Clients must not provide materials that knowingly infringe another party's rights or instruct us to misrepresent qualifications, licences, service availability, pricing, customer feedback, or business results.

We may decline or suspend unlawful or clearly harmful work, subject to the applicable agreement and legal requirements.

Where practicable, we will explain the concern and allow an opportunity to clarify or remedy it.

18. Warranties and Service Standards

We will perform agreed services with reasonable care and skill and in accordance with the applicable agreement and mandatory law.

Any specific warranty, maintenance commitment, support response time, browser compatibility requirement, or acceptance criterion must be set out in the relevant agreement.

Unless expressly agreed, we do not guarantee that every third-party plugin, platform, device, browser, or external integration will remain available or compatible indefinitely.

If you identify a material issue with delivered work, please notify us with sufficient details so that we can assess and address it in accordance with the agreement and applicable law.

19. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to that restriction, neither party will be liable to the other for indirect or consequential losses to the extent such losses may lawfully be excluded under the applicable agreement.

Any contractual cap on liability, exclusion of particular losses, or allocation of responsibility must be expressly agreed in the relevant service agreement and must be reasonable and lawful in the applicable jurisdiction.

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, or any other liability that cannot lawfully be excluded.

Nothing in this section removes mandatory consumer rights or statutory remedies.

The applicable agreement should specify any lawful liability cap and the basis on which it applies. Do not invent a numerical cap in this general document without confirming that it has been approved for the actual business and engagement.

20. Indemnities

Any indemnity relating to third-party claims, client-supplied materials, intellectual property, or unlawful client instructions must be expressly stated in the applicable service agreement.

An indemnity will apply only to the extent permitted by law and will not automatically transfer responsibility for matters caused by our own breach, negligence, misconduct, or other legally attributable acts.

Nothing in this section creates an unlimited indemnity that has not been agreed.

21. Termination for Breach

Either party may seek to terminate a service agreement where the other party commits a material breach and, where the breach can be remedied, fails to remedy it within a reasonable period after written notice.

A service agreement may specify additional termination rights for serious misconduct, unlawful activity, insolvency, persistent non-payment, or other agreed circumstances, subject to applicable law.

On termination, the parties will determine the outstanding fees, deliverables, access arrangements, return or deletion of information, and any applicable refund in accordance with the contract and law.

Termination does not automatically extinguish accrued rights, lawful payment obligations, or clauses that are intended to survive termination.

22. Events Beyond Reasonable Control

Neither party will be treated as in breach solely because an event beyond its reasonable control prevents or materially delays performance, provided that the affected party takes reasonable steps to mitigate the effect and communicates the issue promptly.

Examples may include major infrastructure failures, widespread internet outages, natural disasters, government restrictions, or third-party platform disruptions.

This clause does not automatically excuse payment for services already supplied or override mandatory legal obligations.

23. Disputes and Complaints

If you have a concern about a service, invoice, project milestone, or contractual obligation, contact hello@corevative.com with a clear description of the issue.

We will aim to acknowledge the concern, review relevant records, and work towards a practical resolution.

If the issue cannot be resolved informally, the parties may use any dispute-resolution procedure specified in the applicable agreement or available under applicable law.

Nothing in this section prevents either party from exercising a legal right or seeking urgent legal relief where appropriate.

24. Governing Law and Jurisdiction

The governing law and courts applicable to a particular engagement must be identified in the relevant signed service agreement after considering CoreVative's actual legal establishment, the client, the nature of the transaction, and mandatory legal requirements.

For that reason, this general website document does not nominate an unverified governing jurisdiction.

Any governing-law and jurisdiction clause must not remove mandatory protections that apply under consumer, privacy, or other applicable laws.

25. Changes to These Terms

We may update these general website terms from time to time.

Changes will be published on this page with an updated date.

A change to the website terms does not automatically rewrite an existing signed service agreement. Any material change to an existing engagement will be handled in accordance with the applicable contract and law.

26. Severability and Entire Agreement

If a provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The relevant proposal or signed service agreement, together with any documents expressly incorporated into it, sets out the agreed scope and terms for the applicable engagement.

Nothing in this section excludes liability for fraud or overrides mandatory statutory rights.

27. Contact

For questions about these terms or a current engagement:

Email: hello@corevative.com

Legal business name: CoreVative

Business address: Dhaka, Bangladesh